We are committed to protecting your privacy and handling all personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations in Alberta and British Columbia. Personal information collected during counselling services may include contact details, relevant health information, and session notes, and is used solely for the purpose of providing psychological counselling, managing appointments, communication, and meeting professional and legal record-keeping requirements. We take reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, or unauthorized access, in accordance with ethical standards set by the Canadian Professional Counsellors Association.

We may use secure third-party platforms such as Carepatron, Zoom, and Psychology Today for service delivery and administration, each of which maintains its own privacy and security protections. Personal information will not be disclosed without consent except where required by law, where there is risk of harm, or for professional supervision or administrative purposes. Clients have the right to request access to their information or correction of inaccuracies, subject to legal and ethical limitations.